For many families in Brisbane and Logan, the hardest part of the NDIS isn't the paperwork — it's doing all of it in a second or third language, about something as personal as a family member's care.
Why "we can arrange an interpreter" isn't the same as a multilingual team
Most large providers will tell you they can book an interpreter for meetings. That's useful, but it's different from having team members who speak your language day to day — for quick phone calls, for support workers who can talk with your family member directly, and for the small cultural context that gets lost in formal interpreting.
Questions worth asking a prospective provider
- Do you have staff who personally speak my language, not just access to an interpreter service?
- Can my support worker communicate directly with my family member in their own language?
- How do you handle cultural or religious considerations — is it built into onboarding, or something I have to keep re-explaining?
- Can I request a support worker of a specific gender for cultural or religious reasons?
Our team
The Health & Well-being Hub was founded in Logan Central by Kholoud Abdalla, who saw first-hand how many Arabic-speaking, Somali, Afghan and Ethiopian families in Brisbane's diverse communities struggled to find an NDIS provider who understood their culture, faith and language. Our team speaks English, Arabic, Somali, Dari and Amharic, and we serve participants across Brisbane, Logan and surrounding South East Queensland.
This page is written in English. When you call or enquire, tell us your preferred language and we'll connect you with a team member who speaks it directly.
A note on what we don't claim
We don't currently publish fully translated versions of this website in Arabic, Somali, Dari or Amharic — we'd rather be upfront about that than imply otherwise. What we do have is team members who speak these languages and can support you directly, by phone, WhatsApp or in person.
Want to talk this through with our team?